Returns and exchange policy
Last updated: [date]
This text is a preliminary framework and must be reviewed by a legal adviser before publication.
1. Products eligible for return
[Clause content]
2. Products not eligible for return
[Clause content]
- Medicines after dispensing
- Products requiring refrigeration
- Opened personal care products
- [Other products]
3. Return request period
[Clause content]
4. Return steps
[Clause content]
1
Submit a request from your account or contact us
2
We review your request
3
The product is collected
4
Your payment is refunded
Request a return
My account > My orders
5. Damaged or incorrect products
[Clause content]
6. Refunds and processing time [period]
[Clause content]
7. Exchanges
[Clause content]
8. Contact
[Clause content]